Reputation Management
One Bad Review Handled Badly Costs You for Years
It isn’t enough to be great at dentistry anymore. People have to be able to see that you are.
Reviews are the last thing a patient checks before they call.
A thin review count, or one angry review sitting at the top with nothing underneath it, can undo months of everything else you’re paying for.
And here’s the part nobody tells you: a bad review handled well can make you look better than having no bad reviews at all.
We’ve been helping dentists with their online reviews since 1999, and have tips to ensure you get more reviews.
What You Get
Satisfied patients get asked at the right moment, with the friction removed, and pointed to the sites that matter for your area. Google, Facebook, Healthgrades, and Yelp.
You hear about a bad review from us, not from a patient sitting in your chair.
Professional, HIPAA-aware replies to the glowing ones and the hard ones.
Your Google, Facebook, and Healthgrades reviews embedded right on your site, where they build trust and help your SEO at the same time.
So You Got a One-Star. Now What?
Nothing good has ever been written in the first ten minutes. Understand what they’re actually upset about before you answer it.
Talk to your team. Get the full picture before you commit anything to writing.
Polite, brief, and no patient details. HIPAA applies to your review responses too.
Offer to sort it out privately. Every future reader sees that you offered.
The Proof
Frequently Asked Questions About Getting Reviews
- How do you generate more reviews?
The system asks satisfied patients at the right point in their visit and removes the friction between them and the right review profile. Most people are happy to leave one. They just need to be asked, and it has to take under a minute.
- Can you remove a bad review?
Only if it breaches the platform’s policy, and that’s rare. What actually works is fast monitoring, a careful reply, and a steady flow of genuine reviews so one bad one stops being the first thing anyone sees.
- Should we offer patients a discount or a freebie for leaving a review?
No, and we’d talk you out of it. Incentivized reviews violate Google’s policies and can get your profile penalized or your reviews wiped. In healthcare it opens up questions you don’t want to answer. We build volume the legitimate way instead.
- How do you keep responses HIPAA-aware?
Responses acknowledge the feedback and offer a private next step without confirming someone is a patient or discussing any detail of their care.
- Which review sites actually matter for a dental practice?
Google first, by a wide margin. Then Facebook and Healthgrades, and Yelp depending on your market.
- Do reviews really affect our Google ranking?
Yes. Reviews factor review volume, recency, and rating into local rankings. Reviews are part of your SEO whether you treat them that way or not.
- Can we put our reviews on our website?
Yes, and you should. We embed your Google, Facebook, and Healthgrades reviews directly on your site so they work on visitors and on search at the same time.